I find it easier to call or send voice notes. Can I send you work-related content or comments like this?
While we understand the time implications of sending emails, we, unfortunately, cannot accept any work-related input through WhatsApp or voice notes. We take accountability very seriously and have found that the best way to assign tasks is by logging all client communication on the same platform. This also helps us to delegate tasks efficiently, ensuring that your work gets done right the first time.
How often will we have meetings to discuss my project?
At Catchatiger we believe that mutual trust and strong relationships create the foundation for exceptional work. Our clients and their individual needs are of the utmost importance to us and we are happy to accommodate your meeting requirements in any way that you see fit.
Will I receive the live files of design work that I’ve paid for?
We do not provide live design files unless you have requested access to a template before the commencement of the project. You are welcome to request the open/source files after a design has been commissioned at an additional release fee of 50% of the original project invoice.
Please note that we work in licenced Adobe software.
What are your Office hours?
Our office hours are Monday to Friday, 8am to 5pm. We are available to our clients after hours at a cost of 150% of our original rate.
I am still in the planning phase of my project. Can we have a meeting to discuss my requirements?
There is nothing like a face-to-face meeting to get a feel for the person you are going to work with. We will be happy to schedule a meeting with you at a cost of R695exVAT. This fee is redeemable from your first invoice should you decide to go ahead with your project.
WORDPRESS
Is WordPress the right platform for me?
WordPress websites dominate the online content marketing world, but is it the right platform for you? Read our comparison of various publishing tools here.
Will you check my Copy for me?
It’s important to note that unless specifically quoted for, copy creation or editing is not included in your price.
HOSTING
Can you host my website for me?
In order to offer the best service to our clients, Catchatiger runs a powerful Managed Server on Xneelo (Hetzner). We will gladly host your site, eliminating the hassle of monthly payments to be made from your account.
How much should I budget for web hosting?
Hosting is not expensive enough to compromise the quality of your user experience. Bad hosting can be damaging to your web presence, read more about this below.
My website is already hosted elsewhere, is this a problem?
Should you choose to host your site elsewhere, please make sure that your hosting provider is running the minimum version of PHP ( 7.3 ), and mySQL ( 5.6 ), and that it allows for at least 128 MB of PHP memory.
Will my Hosting include Email Addresses?
* Our hosting packages include a free email service for up to 5 Addresses. We can set this up for you at no additional cost and will provide a how-to guide on setting this up on your own device.
E-COMMERCE
What is an Online Payment Gateway?
A payment gateway is an e-commerce service that processes payments for stores.
How do I receive online payments?
At Catchatiger, we use WooCommerce as our main e-commerce platform. There are numerous payment solutions on the market today that can seamlessly integrate into your WordPress online store.
Can I use a Currency Converter on my store?
There is a payment gateway that works for multiple currencies, although unfortunately, this doesn’t work with Rands or RSA Bank accounts.
What about Instagram Advertising?
Instagram advertising is one of the most effective & accessible platforms on which companies can showcase products and create brand awareness.
Will my website be secure?
The security of your website should be the first priority for both you and your visitors. This is even more important on e-commerce or booking platforms where customers are required to input their personal information.
What is a Content Management System?
A Content Management System, in short, this means that you can update and edit the content on your website without the use of code, coders or code editors.
Is WordPress Worth It?
Much like a house or a car, your WordPress website will be an ongoing project that requires maintenance costs. While WordPress does not require a subscription fee like Shopify, there will be hosting, update and security costs that need to be taken into account before starting a project to avoid any nasty surprises.
What are Plugins?
Depending on the size and goal of your WordPress site, you’re likely to want to add some custom styling or functionality to your online platform.
Do you do custom WordPress Development?
We do not offer any custom WordPress Development and rather work with tried and tested plugins and services.
Will you edit my website images for me?
We will assist in resizing and cropping your images as necessary for your website. Please let us know if you require additional image editing so that we can cost accordingly.